Terms of Service

CONDITIONS OF USE

Welcome to MOPROAUTO.
We provide our service to you subject to the following Terms or Service and conditions. If you visit or shop at www.moproauto.com, or its affiliate websites or secondary sales venues, you accept and are subject to these conditions. Please read the following carefully.

MOPROAUTO respects the privacy needs and concerns of our customers.
Our primary concern is protecting your privacy and the information collected only for the purposes of processing a purchase transaction on www.moproauto.com, or its affiliate websites. MOPROAUTO will not sell or rent your name, address, email address, credit card information, product selection or personal information under ANY circumstances.

By transacting business with www.moproauto.com, you are accepting the practices described in this Terms of Service, and our Privacy Policy.
This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party, and can be found HERE.

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DISCLAIMER OF LIABILITY

We all make mistakes, so product descriptions, typographic, pricing and photographic errors are unintentional and subject to correction. We regret, but are not liable for, incorrect photos or typographical errors. MOPROAUTO may make changes or updates at any time, and if you find any of those mistakes, please tell us!

MOPROAUTO is not affiliated with, sponsored by, or authorized by any copyright or trademark holder unless otherwise noted, and are not used here for any commercial or advertising purposes. There use is on a Fair Use Assumption without intent to compete with or take advantage of the trademark holder. Any reference to any copyright or trademark is for identification purposes only.

Most products offered by MOPROAUTO are designed to be used as decorative accessories. We know you are very careful, especially when it comes to making your vehicle look great, so the User/Owner assumes all risk and liability when installing any products from MOPROAUTO, and we will not be held liable for injury or damage, including, but not limited to, misuse, abuse, improper installation, road hazard or modification, resulting from use of any product purchased from MOPROAUTO. Pictures of vinyl graphics are a representation only, and may not match in color exactly as shown on your screen.

Note on Installations: Before you install any product from MoProAuto, please check to make sure you have the correct item before installation! Although very rare, manufacturing variations in vinyl color or paint colors can happen! So we ask that you make sure you have the correct item (color, style, etc.), because we cannot be held liable for a wrong item being installed on your vehicle.  This includes but not limited to vinyl colors and paint colors. If the wrong item was sent, contact us immediately before installation! 

About "BODY SHOP" vinyl graphic installations : Using a Collision Center, Auto Body Shop, or any such business will void all warranties on any vinyl graphic post installation, because of negligence in installation skills. No "defective" vinyl graphic product will be considered if a Body Shop was used for installation. Please contact us for skilled installers in your area prior to installation of any vinyl graphic product.

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LINKS TO THIRD PARTY SITES

We want to offer you the best buying and information experience possible, so this site may contain links to other website maintained by parties other than MOPROAUTO. We have a partnership with other sites, including eBay.com, Amazon.com, and Google, and may offer products from those sites. The linked sites are not under the control of MOPROAUTO, therefore, we can not be held responsible for the content of any linked site, including without limitation any linked contained in a linked site, or any changes or updates to a linked site. MOPROAUTO is providing these links to you as a convenience and the inclusion does not imply endorsement of the site by MOPROAUTO.

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ORDER CANCELLATIONS

After you carefully choose your product, and upon us receiving payment for your order, processing begins immediately, so cancelled orders are subject to a cancellation fee similar to restocking charges of 50% of the final price charged, if the order has gone into production and/or has not shipped. If your order has shipped before notice of cancellation, shipping charges will not be refunded and you will need to request a return and obtain a RMA number, if the return is allowed as described under "Returns" below. Refused merchandise at time of delivery may incur return freight charges in addition to the cancellation fee.

*Note: Changing any aspect of your order after it is placed (vinyl color, paint code, etc.) is considered a "cancelled" order and will incur the restocking fee.

MoProAuto reserves the right to cancel any customer order. Due to issues that are out of our control, we reserve the right to cancel any order prior to fulfillment with a full refund to the customer.  Examples include but not limited to : Out of stock or discontinued items - Abuse of our returns policy - Fraudulant chargeback claims by a customer from previous orders, etc.

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SHIPPING

Orders may ship from either UPS, FedEx, or USPS and we try to stick with the same service for most items. Most international orders will ship using USPS.  Most items ship with 24 - 48 business hours. Some items may be processed, packaged and shipped within 3 business days after full payment. Specialty items, custom colors, etc., may take slightly longer so for all items please allow 10 - 20 business days to receive, although this is very rare. If there is a delay or backorder, you will be contacted. No matter the size, weight, or distance to ship to you, all rates will remain as described in each product page!

EXPEDITED SHIPPING 

We offer expedited shipping on some of our items.  If expedited shipping options are available, they will appear at checkout.

*** WARNING - About "Next Day Air" and/or other expedited shipping options ***

"Next Day Air" does not mean the order will arrive within or under 24 hours. "Next Day" means the next day after the order actually ships. Please understand a new custom made product is being purchased, one that must be made after the order is placed.  While most of these orders may ship within 24 hours, some orders may take longer. (Example: If the vinyl color is back ordered, or if it is a heavy production day, etc.)

"Next Day Air", "2nd Day Air", or other similar shipping options, will arrive in the stated time after the order ships.

WHY DIDN'T A "NEXT DAY AIR" ORDER ARRIVE THE NEXT DAY?

Most items are custom in nature and produced when ordered. Estimated shipping times are from when the item actually ships and enters the shipping carrier system.

Estimated shipping times are NOT from the moment the item was purchased.

Therefore if "Next Day Air", "Overnight", "2nd Day Air", or any other type of expedited shipping is chosen, the order will be put ahead of others to ship as quickly as possible, however the item will arrive in the specified time AFTER the order actually ships, not at the time of placing the order.

We cannot ship to PO Boxes. Because of the size of our products and other factors, we need a physical shipping address.

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RETURNS

We provide superior automotive accessories and stand by our products, and hope you are very pleased with your purchase. So in the unlikely event that a return is requested, please consider these terms:

When you see that package arrive, please be responsible! When you receive your item, please open the package and inspect the items upon delivery. Packages that appear to be damaged should be immediately reported to the freight carrier. Damage due to shipping is the sole responsibility of the freight carrier. All claims are to be made by the customer directly with the carrier. Shipping carriers will not honor late claims.

All items should be inspected for defects or damage and "dry fitted" prior to being installed. General Installation instructions provided should be followed completely. Although you can do it yourself, getting your items professionally installed is always an option. All reasonable attempts should be made for proper installation before making a return claim. It is our sole discretion to authorize returns for credit or exchange.

Shipping and handling fees are non-refundable. Buyer is responsible for shipping costs incurred.

Partial Orders are non-returnable. When multiple vinyl graphic items are purchased, only full orders will be eligible for return (if return meets the below criteria) Keeping or installing one item, then returning another part of the order or individual items from the order, will not qualify for a return and will not be accepted. 

No products will be accepted for return or exchange without a Return Material Authorization number. Please see the link below on this page to request an RMA# and to explain the return and ask for a RMA number. We will email you the proper return address for your order, and you will receive a RMA # from us. Please carefully pack the product in original packaging, insure and ship via ground, freight prepaid to the address we email you. Return Material Authorization Number should be clearly written on outside of box. Shipping charges in either direction are not refundable. Under no circumstances will products be received freight collect.

Request for returns for any item must be made within 30 days of purchase. No refunds will be accepted after 30 days from the date of purchase. No exceptions. No returns are allowed on any custom orders, special orders, partial orders or partially installed vinyl kits, painted items, or clearance items, including custom colors or modifications of any kind. Returns will be accepted only if the returned products are unused in their original packaging, and in the condition in which they were received.  If an item qualifies for a return, no "exchanges, credits, etc." are allowed because the 50% restocking fee will be subtracted from the refund.

VINYL GRAPHIC PRODUCTS RETURN POLICY

Time, care and patience is used in the design, production, and preparation for shipping of these vinyl graphic products. Many are custom made on order, and must be carefully cut, rolled properly with care, gently packaged and staged for shipping. Most major vinyl graphic companies do not allow returns for any reason.  However, MoProAuto will accept returns with the following exceptions :

RETURNS ACCEPTED FOR UNOPENED PACKAGES AND/OR UNROLLED VINYL PRODUCTS ONLY!*

*Custom colors excluded. See link below to request a Return RMA#

Because of production procedures for these professional vinyl products, returns are only accepted for unopened packages and unrolled graphics only.  A partial refund including a 50% restocking fee will apply to qualified returns (no exchanges allowed). There are NO RETURNS for vinyl that has already been installed, no exceptions!

RETURNS WILL NOT BE ACCEPTED if a custom color was ordered, and / or the vinyl package has been opened and / or the vinyl graphic has been unrolled, which constitutes use of the product.

Please Note:

• If the vinyl product is unrolled or opened, this constitutes use of the product.
• Once opened and/or unrolled, the vinyl product cannot be returned, exchanged, etc.
• Unrolling to confirm the vinyl color is not a reason for a return. Please request a color chart or more color information BEFORE ORDERING if you feel this will be a concern.
• Unrolling to confirm fitment is not a reason for a return. Our “vehicle specific” vinyl kits are precisely laser measured, test fitted, and installed numerous times before being available to the public. The sizes of “universal fit” vinyl graphics are clearly mentioned on each item page.  Measure your vehicle BEFORE ORDERING to get an idea of how to install.
• Custom colors are NON-RETURNABLE (including all AVERY and RITRAMA vinyls), as they are custom cut on order.  BEFORE ORDERING, please ask if you are about to order a custom color. "Custom" vinyl colors cannot be returned or exchanged for any reason. These vinyl colors are considered uncommon, are custom manufactured upon ordering, and are not returnable or exchangeable. Keep this in mind when ordering, and verify you purchased the correct color when you receive the email confirmation of your order. Returns/Exchanges will not be accepted due to improper color selection. The color chart and vehicle photos provide a reasonable depiction of the actual vinyl color, so be sure of the color before ordering. Samples of the actual vinyl are also available for purchase in the form of a "color chart" to further ensure your satisfaction before ordering a complete vinyl graphic. Please make sure of the exact vinyl color you need before purchasing.

We have made concessions in the past to allow returns of vinyl graphic products for any reason.  However, returns were wadded up, rolled backwards, stuffed in boxes, etc., which resulted in the ruining of the vinyl.  Please understand that we have this new policy to avoid these situations, as these items are expensive to produce and offered at deep discounts for the general public.

Reasons we can no longer accept returns for opened packages :

• returned packages containing wadded up vinyl
• crushed vinyl stuffed in package/box
• vinyl that has been rolled backwards
• returned vinyl folded and deeply creased
• returned vinyl kits with missing pieces
• return of partially installed kits due to installation failure by installer

Please understand that vinyl graphics purchased at many other major vinyl graphics companies, retail outlets, dealer parts departments, etc., cannot be returned for any reason even though the cost of their comparable kits can be $500 - $1000.

REASONS WE NO LONGER ACCEPT RETURNS FOR OPEN PACKAGES
| * REAL EXAMPLE PICTURES OF PAST CUSTOMER RETURNS * |

REQUEST RMA#  
IF YOUR VINYL QUALIFIES FOR A RETURN 

Returned vinyl products not meeting the above conditions are subject to refusal, discarding, and/or a 50% restocking fee. So in the unlikely event that a return is requested, all returns must include all original items undamaged, in unopened, re-saleable condition, with all original packaging including manuals, warranty forms, etc. We have a 30 day refund policy when these conditions are met. No Exchanges. All returns subject to 50% restocking fee.

As a reminder, please keep the below VINYL GRAPHICS INSTALLATION DISCLAIMER in mind :

Our vinyl graphics are made of professional material and takes time, care, and patience to properly install. Our installation instructions are to be used as a guide only. Because every installation is unique, there are other tips and tricks that only a professional vinyl installer may know.

Therefore, while most of our graphics are “easy to install” and can be installed by most people, please remember that professional installation is always an option! We recommend contacting your local sign shop that deals with vinyl signs and vehicle decals to help you with installation.

If you decide to install vinyl graphics on your own, install AT YOUR OWN RISK! Once you begin installation, there can be no returns or exchanges if:

• The wind catches the graphic
• Too much installation fluid is used
• The vinyl doesn't separate correctly from the backing paper because of a rushed installation
• You install and don't get all the creases and/or bubbles out of the vinyl
• You accidentally cut the vinyl when trying to install

Or any other issue that may not make it a 100% successful installation.

Also please keep in mind that professionals can make mistakes too, so once a graphic is "dry fitted" and ready to install, if an error occurs in installation then the installer is liable!

MoProAuto will not be held liable for any type of failed installation!

If an issue does come up, and you need to replace once piece or one entire side, you must buy the complete set again. We DO NOT SELL INDIVIDUAL PIECES of any one set.

Please keep these points in mind as you think of the best way to have your graphics installed. Most of the graphics we offer are one of a kind and hard to find for the general public, so please treat your investment with care, and you will receive years of enjoyment from your purchase!

SPOILER RETURN POLICY

Spoilers offered by MOPROAUTO show descriptions that mention " OEM style", "Factory Style", "OEM Factory Style." These are copies of the look and style of the OEM spoiler. These are not exact replicas and are not substitutes for an OEM spoiler. These spoilers are meant for new installations only and may not match holes and access points already on your vehicle from a previously installed spoiler.

We use the best pictures available for most vehicles as a representation of the product offered. We back the spoilers we offer with a 6 year / 66,000 mile warranty and both the paint finish and the plastic part itself are guaranteed for life. If, however, you do decide to return a spoiler, we charge a 50% restocking fee on painted and unpainted orders, and also a $50 paint fee on painted orders, and we do not credit shipping charges.

Returned spoilers not meeting the above conditions are subject to refusal, discarding, and/or a 50% restocking fee. So in the unlikely event that a return is requested, all returns must include all original items undamaged, in unopened, re-saleable condition, with all original packaging including manuals, warranty forms, etc. We have a 30 day refund policy when these conditions are met. All returns subject to 50% restocking fee.

REQUEST RMA# HERE
IF YOUR SPOILER QUALIFIES FOR A RETURN  

DEFECTIVE PRODUCTS

INSTALLATION MISTAKES ARE NOT ACCEPTABLE REASONS FOR A RETURN, AND ARE NOT "DEFECTS" IN THE VINYL

The products we offer are guaranteed to be free of defects. Read all materials and disclaimers before starting installation, to avoid what could be considered a "defect" in your product. No replacement consideration will be given if the end customer and installer fails in reading these materials and thus causes a "defect" in the product.

Before each item is shipped, stringent quality control methods are used to ensure the quality of each item. In the rare event that a defect is found, BEFORE INSTALLATION BEGINS please email us a minimum of two (2) digital photos of the defect, along with a detailed description : CONTACT US! We will make an investigation of the defect and contact you for resolution.

WARNING ABOUT "BODY SHOP" INSTALLATIONS : Using a Collision Center, Auto Body Shop, or any such business will void all warranties on any vinyl graphic post installation, because of negligence in installation skills. No "defective" vinyl graphic product will be considered if a Body Shop was used for installation. Please contact us for skilled installers in your area prior to installation of any vinyl graphic product.

INSTALLATION MISTAKES BY 3RD PARTY INSTALLERS ARE NOT ACCEPTABLE REASONS FOR A RETURN, AND ARE NOT "DEFECTS" IN THE VINYL PRODUCT.  Please contact us for more information on this subject.

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WARRANTY INFO

VINYL PRODUCT WARRANTIES

MoProAuto PRO DESIGN SERIES Warranty Information
Technical specifications, recommendations and all other statements about MoProAuto's vinyl films are based upon tests believed to be factual but do not constitute a guarantee or warranty. All MoProAuto films are sold with the understanding that the Purchaser will use the vinyl films for the intended purposes in which the films were manufactured, following the given parameters of each product.

Should MoProAuto's vinyl films fail to execute correctly after the specified proper use and application within
one (1) year of shipment date, MoProAuto will replace the defective material. MoProAuto requires a digital picture and/or an actual sample of any vinyl film in question. This does not include any type of horizontal vinyl applications. *

MoProAuto's liability for a defective product shall not exceed the original price paid by the Purchaser. Under no circumstance shall MoProAuto be responsible for any incidental or other damages outside of MoProAuto's control of the manufactured vinyl films.

No additional warranties and implied warranties other than those stated above which are made expressly in lieu of all other warranties shall apply to any vinyl films sold by MoProAuto, or MoPro, LLC. MoProAuto specially disclaims and excludes all other warranties.

* Because of the extreme conditions (sun exposure, harsh weather conditions, acid rain fallout, tree sap, bird dropping, etc.) encountered for horizontal (hood, roof, trunk, etc.) vinyl applications, any type of horizontal applications (racing stripes, hood stripes, etc.) are not covered under any type of warranty, unless otherwise specified in each individual listing. Please contact us before purchasing with any questions regarding the warranty on any one item.

ALL OTHER VINYL GRAPHIC PRODUCT Warranty Information
Please contact us before purchasing for the latest warranty information for Auto Trim Express, ClearVue, Custom Auto Designs, FAS Graphics, Funk Lines, Ghost Flames, Illusions GFX, Image Works Media, Sharpline, Speed Graphics, Tuner Graphics, Vinyl Graphics, Universal Products, etc.

WARNING ABOUT "BODY SHOP" INSTALLATIONS : Using a Collision Center, Auto Body Shop, or any such business will void all warranties on any vinyl graphic post installation, because of negligence in installation skills. Please contact us for skilled installers in your area prior to installation of any vinyl graphic product.

SPOILER WARRANTIES

Spoilers offered by MOPROAUTO have a limited 6 year 66,000 mile warranty to be free of manufacturers defects from the original date of purchase. Warranty coverage is provided for paint defects, peeling, and or other paint adhesion and finish defects. Spoilers offered by MOPROAUTO will match the O.E. color of the spoilers to the factory color specifications. Factory specifications allow for a degree of variance, both lighter and darker, due to many factors. Spoilers offered by MOPROAUTO cannot be responsible for this variance. With vehicles 2 years and older, we cannot be responsible for color match due to fading. Seller's and manuacturer's only obligations shall be to replace the product proven to be defective by Spoilers offered by MOPROAUTO. We shall not be liable or responsible for injury, loss or damages, direct or consequential, such as improper installation, misuse, abuse, scratches, chips or fading due to neglect, or unauthorized repairs. Spoilers offered by MOPROAUTO will not be responsible for any damage caused to other parts by defective product or any other costs. Failure to follow any of the instructions provided will void warranty, expressed and implied.

Spoilers offered by MOPROAUTO show descriptions that mention " OEM style", "Factory Style", "OEM Factory Style." These are copys of the look and style of the OEM spoiler. These are not exact replicas and are not substitutes for an OEM spoiler. These spoilers are meant for new installations only and may not match holes and access points already on your vehicle from a previously installed spoiler.

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TRADEMARKS and COPYRIGHTS

We put a lot of time and effort into our site, so all content included on www.moproauto.com, including photos, text, graphics and application data is the property of MOPROAUTO and is protected by United States and international copyright laws. This site, in part or whole, may not be copied in any way without the expressed written consent from MOPROAUTO. Vendors’ trade names, trademarks and logos are used with permission, but all rights are retained by the owners of those materials.

MOPROAUTO is not affiliated with, sponsored by, or authorized by any copyright or trademark holder unless otherwise noted, and are not used here for any commercial or advertising purposes. There use is on a Fair Use Assumption without intent to compete with or take advantage of the trademark holder. Any reference to any copyright or trademark is for identification purposes only.

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